The refund of your deposit has been provided by Pay.nl or Eventix. The amount will be refunded to the account used to pay your BeterBoompje. If you are unable to find the payment under one of these names, please contact us. We would love to find out for you!

Ordering a BeterBoompje is very easy, these are all the choices you have to make: 1. Choose which BeterBoompje you want 2. Choose your city and pickup location or go for home delivery 3. Choose your collection day and time slot or a delivery date 4. Fill in your details and order your tree:) Then you will receive a confirmation email from us containing a unique QR code. With this code, you can pick up your tree at your chosen day and time. Easy, isn't it?

AMSTERDAM:
ZUID: Vondeltuin | December 1 and 7, 10:00-14:00
CENTER: Dille & Kamille Bilderdijk | December 2, 4, 9 and 11, 13:00-18:00
NORTH: Landmarkt | December 7, 10:00-14:00
EAST: House of Watt | December 1, 1:00-17:00 and December 7, 12:00-16:00 p.m.
WEST: Mussel & Gin | December 7, 10:00-14:00 p.m.

ANTWERPEN:
Dille & Kamille Antwerp | December 3, 5, 10 and 12, 10:00-13:00

ARNHEM:
Dille & Kamille | December 3, 6, 10 and 13, 12:00-18:00

BREDA:
Frontaal Brewery | December 8, 14:00-17:00 p.m.
Wolfslaar Children's Farm | December 7 and 8, 11:00-15:00

DEN BOSCH:
Werkwarenhuis | December 6, 11:00-17:00 and December 8, 12:00-17:00 p.m.

THE HAGUE:
Dille & Kamille | December 2, 4, 9 and 11, 10:00-13:00
Grote Markt Square | December 7 | 11:00-13:30

OATH:
ENKA canteen building | December 7 | 10:00-13:00

EINDHOVEN:
Klokgebouw | December 8 | 12:00-15:00

GOUDA:
City side | December 6, 7 and 8 | 9 a.m. to 5 p.m.

HAARLEM:
Woodbar | December 7 | 10:00-16:00

LEAD:
The Field | December 1, 12:00-16:00 p.m.

ROTTERDAM:
Schieveen adventure farm | December 7 and 8, 10:00-17:00
Dille & Kamille | December 2, 4, 9 and 11, 2:00pm - 5:00pm
The white horse | December 7 and 8, 12:00-15:00

UTRECHT:
Scouting Willem de Zwijger | December 6, 19:00-21:00 and December 8, 10:00-14:00 p.m.
vandeStreek | December 7 and 8, 13:00-16:30

For address details and more information about our pick-up locations, see this page.

‍

Unfortunately, this year, we were unable to organize another pick-up in all cities where we were active in 2022. However, a number of new cities have been added. Don't worry because you can also have your BeterBoompje delivered to your home WITH AND WITHOUT a root ball this year. For more information, see the menu under “Delivery”.

When the time comes to pick up your tree, you will come to the pick up location of your choice. After you've parked your car or bike, follow the signs that lead you to your tree. Keep your phone with your ticket ready so that it can be scanned by one of our employees. Has your ticket been scanned? Then your tree will be handed over. The tree with a root ball comes without net/packaging, which is so sustainable:)

Although the name suggests otherwise, no tree is better than the other. All BeterBoompjes are unique! If possible, you can find it out! They are all of good quality so don't worry if we choose one for you. This is because we do this to make picking up the trees as smooth (and corona-proof) as possible. We also want to prevent the BeterBoompjes from being damaged as much as possible, which is why it is not desirable if we walk between the trees with too many people.

No, unfortunately this is not possible. The BeterBoompjes with a root ball are planted back into nature once and have not been grown as adoptive trees. In addition, there are still far too few adoptive Christmas trees at all. The new seedlings that we plant are indeed grown as adoption trees. Together, we will ensure that more adoption trees are available in a few years!

There is no such thing as saying goodbye. Oh wait. Yes, though. This is because after the holidays, you hand in your tree WITH the root ball to us so that we can plant it back in the forest. You will return your MET rootball to a pick-up location in early January 2025 (see info and times per city under “Drop off locations”). To get your deposit back, there are a few requirements that your BeterBoompje must meet. This is how we check whether your tree still has beautiful green branches and whether there is enough soil on the root ball. Have you given your tree enough love, water and attention? Then you will get your tenner deposit back. The deposit will be refunded to your account in January (after returning it).

‍

There is, however, a net around the tree WITHOUT a root ball. There is no net around the root ball, so this is a factor to take into account when transporting. The tree with the root ball has a plastic or coconut pot around the root ball, 30 cm high and 20 cm in diameter. Tip: Use a duvet cover to put the tree in!

A BeterBoompje is a sustainable version of the traditional disposable Christmas tree that is put on the street after the holidays. If you choose a BeterBoompje, you will help build the forest. Here we plant the root ball Christmas trees back after they have spent Christmas with you. For each tree without a root ball, we plant back two organic adoptive tree cuts. According to our strategy, this last option is an interim solution to change the market and ensure that the shortage of adoption trees is solved.

- The BeterBoompje with a root ball is placed back into nature and thus removes CO2 from the air for the rest of its second life. - For each BeterBoompje without a root ball, we plant two new adopted Christmas tree cuts back into the Christmas tree forest. These Christmas trees will be maintained sustainably in the coming years. A healthy ecosystem has priority here; we focus on healthy soil and stimulate biodiversity. The seedlings are thus prepared into full-fledged reusable bio-adoption trees that are replaced annually.

Just imagine: A nice place where your Christmas tree can have its feet in the dirt all year round. Cosy among the other trees. With sun, wind and rain that alternate and where the birds sing instead of Mariah Carey. During the holidays, your Christmas tree takes a trip to your home, but then it will soon go back to its peers in the Christmas tree forest. Doesn't that sound great? We are building that place in Leusden at the Adopt a Christmas Tree nursery, but we can't do that alone. By choosing a BeterBoompje, you are helping to build our dream. And when the forest is big enough, we can provide everyone with an adopted organic Christmas tree every year.

The new adoption plants that are being planted in Leusden at the Adopt a Christmas Tree nursery will ensure that more adoption trees will be available and we will solve the shortage. In 4 years, these cuts will be big enough to be adopted.

These are grown organically and with love. The cuts (and in a while, therefore, adoptive trees) in the BeterBoompje Christmas Tree Forest are grown organically and with love. In our forest, a healthy ecosystem is a priority; we focus on healthy soil and stimulate biodiversity. Read more about the process and care for our trees on the website of Adopt A Christmas Tree, our specialized partner.

In recent years, this Serbian spruce has become increasingly popular as a Christmas tree. It is a somewhat slimmer tree, but with nice full branches. The Picea Omorika therefore needs less space than, for example, the Nordmann, which is naturally much wider. With its hanging branches, it is also a very elegant tree. The needles are green at the top and blue at the bottom, making the Christmas tree look bluish. What's also nice is that the needles on this spruce are a bit less sharp and don't fall out as quickly. The tree is delivered without a net around it and with a plastic pot around the root ball.

OMG. The Nordmann is the most beautiful Christmas tree ever! Really. The Nordmann is rightly the most popular Christmas tree in the Netherlands. This is because of the beautiful shiny dark green needles. These needles are on sturdy branches, are soft and do not sting! The Nordmann is a wider, tougher Christmas tree with beautiful layers. Boom is delivered in a net and without a cross.

A BeterBoompje may cost a bit more than the disposable Christmas trees you're used to. There is, of course, a good reason. After all, our honest trees have a fair price. And because you just pay it nicely, nature doesn't have to do that. So friendly, isn't it? How do our prices come about? -Better Tree without a root ball For every Better Tree without a root ball, we plant two new spots back in the organic Christmas tree forest. In the coming years, all these Christmas trees will be sustainably maintained in a forest where a healthy ecosystem is a priority. In this way, the seedlings are prepared into full-fledged reusable bio-adoption trees that are replaced every year. -BeterBoompje met KluitWith your contribution, we cover the costs of growing and maintaining the Christmas tree, transporting it back and forth to the Christmas tree forest and manually placing it back in the ground.

Your BeterBoompje will be the shining center of your room in the coming weeks. To ensure that your tree stays bright and that we can plant it back in January, we would like to give you a few care tips: 1. Is it cold? Let your BeterBoompje get used to the temperature in the shed first. 2. Leave the tree in the pot. If you want, place it all (straight) in another pot (with some extra soil) .3. Give your tree plenty of water every day. Close to the trunk and keep the soil/root ball moist. Tip for this tip: To check that the water reaches the bottom (and not the floor), you can place a saucer under the pot.4. Don't put your tree right next to or on a heat source, you don't like it.5. Don't cut out the top or branches; your tree is beautiful like it.6. Leave the angel hair and artificial snow in the closet this year...

The trees without a root ball are AA quality Nordmannen. Trees with roots have been specially grown in pots to survive replanting. We do our best to deliver the most beautiful trees, but a BeterBoompje remains a natural product and the rootball trees are unsprayed. That means that each Christmas tree is unique and perfectly capable of shining in your living room at Christmas. Throwing away trees is not an option, right? That's why all trees deserve a place to stay in December. [Also check out “our trees” for an impression of our BeterBoompjes.]

The Picea Omorika spruce has a plastic or coconut pot around the root ball, 30 cm high and 25-29 cm in diameter. The size of the tree includes this pot. This pot is reused after replanting.

Our trees have no official BIO characteristic, but are grown in an environmentally friendly way. In other words, no fertilizers, no pesticides and the plastic pot is reused. The new adoption plants that we plant are Skal certified.

You order your tree via “Delivery”. Choose “Home delivery with root ball”. There are 2 options: replant the tree ourselves in the garden for next year or bring it back so that we can replant it in our BeterBoompje Christmas Tree Forest. Do you want us to plant the tree back? Then choose the MET replanting ticket option and return the tree to our drop-off locations in early January. See all the info about this here.

Please note: it is not possible to pick up the tree at home for replanting. If you want us to replant the tree, choose the option WITH a replanting ticket. Then make sure to bring your tree to one of our drop-off locations in early January. You can find all the information you need about our drop-off locations and the return process here.

Important to know: there is no deposit for this service. You have the freedom to choose whether to plant the tree at home or let us replant it in the BeterBoompje Christmas Tree Forest.

When ordering, you chose a delivery date via our date picker. This date is leading and in 90% of cases it is also reached. We book transport 3 days in advance with our carrier and then your tree is usually delivered within 1 or 2 business days. Once your order has been shipped, you will receive a track & trace code to track delivery. Around the holidays, delivery can sometimes vary by 1 to 2 days due to crowds. If you still want to change your chosen delivery date, please contact support. We do our best to deliver your tree on the agreed day and keep you informed if changes occur.

‍

Thank you for ordering from BeterBoompje! You chose a delivery date when ordering via the date picker. This date is leading and in 90% of cases it is also reached. We book transport 3 days in advance with our carrier and then your tree is usually delivered within 1 or 2 business days. We are closely monitoring delivery. If there are unexpected delays, we will let you know immediately. You can also track the status of your order via the track & trace link that we sent you.

Yes, cancellation is possible, but please note that we work with a fresh product. That is why different conditions apply than normal orders. We ask you to cancel no later than 7 days before the pick-up. Of course, something unexpected can always happen, and we usually don't make a big deal about that and we look for a solution together. To do so, please contact our customer service and we will arrange it for you.

That's no problem, you can put your tree on any of our bring back official drop-off times. These will take place in early January at various locations in the Netherlands. This is how we ensure that your tree is planted back into our Christmas tree forest, instead of being thrown away. Simply take your tree to one of the drop-off points and we'll take care of the rest.

You will receive an email in January where you can indicate that you have returned your tree. This is checked on location. After that, we will process your request and the deposit of 10 euro will be automatically refunded to the account that was used to pay within 14 days. This is done via Shopify and usually runs smoothly. Please note that the amount of 10 euro is sometimes overlooked or refunded to another account (such as your partner's).

You can hand in your Christmas tree with a root ball to one of our official return locations. On our website, you will find an up-to-date overview of all places and dates: beterboompje.nl/info/terug-breng-locaties. It doesn't matter where you picked up the tree, you can return it to any location. Please hang your ticket or name on the tree so that we know it's yours and your deposit can be refunded properly.

You can return the tree to the in early January. If that does not work, you can also move the tree to a different location earlier. Check this out return page

Of course, that's no problem. Just send us a message with your order number and the desired new pickup time and we will adjust that for you. We have different pick-up times at different locations, so there is bound to be a time that suits you better. Let us know and we'll arrange it for you. To contact support, please contact support here.

Our Christmas trees are picked up in the first week of January. We are often asked if it can be done earlier, but unfortunately we cannot meet that at all venues. We chose the first weekend of the year because it best suits our operation.

Check out the where to buy page. This indicates whether the trees are still available. Our trees can be ordered until the beginning of December. After that, the orders close and the reserved trees are transported to the various locations. It is then no longer possible to add another tree. Next year, you can reserve a BeterBoompje on time again. We have limited stock, so be quick to make sure you have your tree. Sorry for the inconvenience, we hope to see you again next year!

Unfortunately, it is not possible to return the tree later, because the trees are already back to the Christmas tree forest. You could hand in the tree a little earlier at some locations, check this out: Locations page

Your tree is within the pickup moments to pick up and will then be ready for you. Check the page for opening times locations overview

Yes, that is possible. We have several pickup moments. However, these pickup dates depend on which pickup location you would like to pick it up at. Just contact us and we'll see what the options are together.

You can reserve a BeterBoompje via the website of our website. There, you can easily select a tree and specify where you want to pick it up. Together, we will ensure that your tree is ready at the agreed location and time.

Our BeterBoompjes are available this year via the pickups and our home delivery service. You can have your tree delivered to the address of your choice. If you want to replant the tree in your garden after Christmas, this is a nice sustainable option. For more information about delivery, please contact us.

You can plant your tree on different venues hand in. On our website, you will find an overview of all return points. You can drop off your tree at any location, even if it wasn't the original pickup location. However, it is useful to pre-register your tree via our return form, so that we know that your tree has been returned.

With our track & trace function, you can easily track the status of your order. Once your order has been shipped, you will receive a confirmation email with a track & trace number. This allows you to check the exact location and delivery status of your BeterBoompje on our website or via the courier. This way, you know exactly when to expect your tree.

We understand that your schedule has changed and that you would like to pick up the tree at another time. Fortunately, this is possible. This is only possible 7 days before the pick up. Report this to our support and you will receive a new confirmation with the new information shortly.

‍

You can simply return your Christmas tree with a root ball to one of our drop-off points. We will then ensure that the tree is planted back into our Christmas tree forest, so that it is not lost. You can hand in the tree at the location in your region in early January. Bring your receipt as proof of purchase.

At BeterBoompje, you can return your Christmas tree after the holidays so that we can replant it in our Christmas tree forest. The exact return times vary by location, but in most cases, you can get your tree in the first week of January.